CEL Solicitors

Overview

CEL Solicitors is a Liverpool-headquartered, national consumer law firm focused on personal injury, fraud & scam recovery, housing disrepair and consumer disputes. Founded by Paul and Jessica Hampson from a small premises on Liverpool’s Albert Dock, the firm has grown into a modern, people-first business known for large-scale fraud recoveries, high-volume consumer complaint work and national TV/radio marketing campaigns. The firm is a recognised leader in fraud recovery (using Chainalysis and specialist crypto investigators) and markets itself on a ‘People Before Profits’ culture, combining consumer-facing volume work with specialist investigative capability.

• Headquarters: Liverpool, 20 Chapel Street
• Lawyers: almost 100
• Offices: 1

Values & Culture

Practice Areas

• Personal Injury & Clinical Negligence
• Fraud & Investigations
• Dispute Resolution & Litigation
• Housing & Social Housing
• Environment & Planning
• Insurance & Reinsurance
• Professional Negligence
• Technology & Digital
• Real Estate
• Financial Services & Regulation

Geographic Focus: National UK focus with headquarters in Liverpool and clients across England and Wales. The firm operates nationwide consumer marketing campaigns (TV, radio and digital) and handles high-volume complaint work; it also works with international partners and a network of firms to pursue offshore or cross-border recoveries for fraud victims.

Training Contract

Apply on the CEL Solicitors website →

Notable Matters

What CEL Solicitors Looks For

Key Competencies

• Client-centred empathy and strong client care
• Teamwork and collaboration
• Commercial awareness in consumer/fraud contexts
• Resilience and adaptability in high-volume casework
• Attention to detail and evidence-handling skills
• Interest in technology/crypto investigations

Evidence Signals

• Experience supporting vulnerable or consumer clients (volunteer, customer-facing roles)
• Practical investigation or financial-tracing experience
• Familiarity with digital/crypto ecosystems or Chainalysis-type tools
• Demonstrable client communication skills and empathy
• Experience in high-volume case management or litigation support

Benefits & Wellbeing

• 25 days annual leave plus bank holidays
• Enhanced sickness policy (starts after passing probation; coverage increases with tenure)
• Enhanced maternity and paternity pay
• Bike-to-work scheme
• Free bar on Friday afternoons (alcoholic and non-alcoholic options)
• Paid exam leave
• Company parties organised by an in-house events coordinator
• Birthday as a paid day off
• Early finish Fridays and Friday team-building events
• Christmas closure without needing to use annual leave
• Evidence Portal and Help Centre for existing clients (client systems)

Wellbeing

Enhanced sickness policy, social events, in-house events coordinator, social Friday bar; no dedicated mental-health programme details published on the careers pages.

Awards & Recognition

• Law Firm Award (50+ employees) — Liverpool Law Society Legal Awards 2025
• Lexcel accreditation (Law Society practice management accreditation)
• Cyber Essentials & Cyber Essentials Plus
• Lawtech UK logo / membership displayed
• Ranked the UK’s #1 consumer law firm on Review Solicitors (site claims, multiple review-count figures shown on the site)

Diversity, Equity & Inclusion

Innovation

Innovation is embedded in the firm’s fraud recovery work: CEL was an early adopter of large-scale national marketing for fraud claims and invests in technical capability (Chainalysis blockchain tracing, specialist crypto investigators). The firm pairs high-volume consumer intake with technical forensic resources and external investigators to trace and recover funds, and it displays Lawtech UK and Cyber Essentials accreditations to demonstrate investment in tech and security. Trainees and junior staff are exposed to tech-enabled investigations as part of fraud matters and internal casework systems.

• Use of Chainalysis Reactor for blockchain tracing
• Partnership with the Crypto Tracing Experts for crypto investigations
• National TV, radio and digital marketing campaigns to raise awareness of fraud and drive access to justice
• Use of specialist forensic accountants and an international law firm network for cross-border recoveries
• Evidence Portal (myclaim.celsolicitors.co.uk) and client Help Centre

Quick Application Angles

• Mention CEL’s national fraud-recovery record and case examples (e.g. recoveries in the six-figure and multi-million pound crypto matters) to show you understand their core practice and recent wins.
• Demonstrate empathy and client-facing experience — the firm emphasises 'People Before Profits' and client care, so describe concrete examples where you helped or supported people in distress.
• Show commercial awareness of authorised push payment (APP) and crypto fraud trends and reference the firm’s use of Chainalysis or crypto tracing partnerships to signal technical fit.
• Highlight adaptability to high-volume consumer work and give examples of managing many cases/tasks to deadline, reflecting the firm's operational scale.
• Refer to the Liverpool HQ and the firm’s community/national profile (local roots + nationwide marketing) if you can show a local connection or understanding of consumer-facing outreach.